The product ensures that the contact data existing in the company (such as address, phone number, etc.) are normalized and prepared for all relevant systems are available. The original data and change rights not be changed here. Combining a disproportionately high customer benefit is with ESTOS ProCall enterprise with little effort generate. Comes in, for example, the reputation of a known contact in order processing, ESTOS ProCall enterprise can be adjusted so, that already appear in the ringing of the caller’s relevant information from CRM, ERP and specialized applications of the customer on the PC monitor. If necessary, the appropriate to the conversation leading application in the foreground can be obtained with a single mouse click. The high relevance of the business process integration as a competitive advantage Christoph Losch, Managing Director of ESTOS explains: our customers come primarily from the mid-sized segment.

We know that implementation of our unified communications solution with entanglement in the existing IT landscape raises real enthusiasm for management and users. “Nevertheless include these companies but still a minority and draw a clear competitive advantage from it because you faster served more satisfied and better informed staff, this enables customers and total gaining agility in your business!” This confirms also Klaus Vollmer, responsible for it at the MALL GmbH from Donaueschingen. The leading manufacturer of environmental systems has taken the decisive step recently and has implemented a deep integration of ESTOS ProCall enterprise with Microsoft Dynamics CRM: solution a tremendous degree of optimization was achieved by the interconnection of the CRM-based processes with the unified communications features of ESTOS and across multiple sites. This gives us a real competitive advantage over our market companions!” You will receive detailed information to the ESTOS unified communications solution components and a free 45-day trial (no registration) on our website. Might you be interested in current case studies and expert talks? Then visit us from the 12th October 13, 2010 at the CRM-expo in Nuremberg. Meet the ESTOS team together with the Aastra on stand D70.

About ESTOS since 1997, develops and distributes the ESTOS GmbH innovative standard software, and is now a leading manufacturer of unified communications products. The CTI – and SIP-based solutions are used to optimize the workflow in communication-intense areas of business. Numerous strategic technology and sales partners in Europe and has today more than 200,000 customers benefit from the know-how of ESTOS. The independent producer is advanced partner of Siemens Enterprise Communications, as well as Microsoft Gold Certified partner and has its headquarters in Starnberg near Munich.